Hi John, apologies about your experience. However I would like to mention that, express shipping is not asked for on this order. Happy to provide any proofs required.
The Order is already shipped about 25 days ago. But due to covid situation all the shipments are delayed. The shipment is at the moment handed over USPS ( US Postal Service) Which is the most reliable US postal service in this circumstances, and I could see that its in Florida. However these delays are unfortunately out of our hands.
You must have received the tracking number already a month ago. You can track it on our website or on PitneyBowes tracker here: https://pitneybowes.shipment.co/track
Hope this helps!
Wish a very happy Bday to your daughter!!