At Findurtrend we make sure to answer each and every question of our customer, so their shopping experience is as easy, and seamless as possible. Also, they should have complete satisfaction and trust that their money is in safe hands before placing any order...
When will my order ship?
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
What countries do you ship to?
We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of the Ukraine, Sudan and Syria.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Findurtrend order and/or shipping total. Findurtrend is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
How are shipping rates calculated?
Shipping within the continental United States is a flat rate of $5.99 USD. Domestic orders over $50 USD are eligible for free shipping!
For international shipping, there is a flat rate of $9.99 USD. International orders over $100.00 USD are eligible for free shipping!
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Findurtrend order and/or shipping total. Findurtrend is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Please note, Findurtrend is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
My order shipped, when will it get to my house?
All of our beloved packages are sent via the US Postal Service or E-Packets, so delivery times vary. For orders to residents within the USA, orders typically arrive in 7-20 business days once they have shipped (business days do not include weekends or holidays) depending upon location. Orders outside the USA can take up to 10 - 30 business days. Our babies love to travel and they may get to you sooner!
Do we ship to APO addresses?
Yes! Please follow these rules or your package might not make it!
Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
The city field will need to be one of the following abbreviations set forth by the Military:
APO: Army Post Office
FPO: Fleet Post Office
DPO: Diplomatic Post Office
The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:
AA: Armed Forces Central and South Americas (Armed Forces Americas)
AP: Armed Forces Pacific
AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
Set the country as the United States, as these addresses are considered part of the U.S.
Can I change the shipping address for my order?
We will be happy to change the shipping address for you order! Please email our Customer Care team at findurtrend@greenpeas.ca with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
My order shipped but I need to change the address.
So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.
My package says delivered, but I didn’t receive it.
Sometimes order tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
It looks like you charged me twice for my order.
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Return Policy
Findurtrend is operated by Greenpeas Inc, whose mission is to serve its customer with great service and peace of mind. We accept all returns within 30 days of delivery. 100% assured and 30 days money back guarantee, so our customers can shop with confidence.
Can I modify my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I change the billing address for my order?
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Can I change the email address to my order?
Yes! Please email our Customer Care team at findurtrend@greenpeas.ca with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)
Can I modify my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I cancel my order after I’ve placed it?
Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!
I received a package, but it wasn’t my order.
We’re so sorry for the mix up with your order! Please email our Customer Care team at findurtrend@greenpeas.ca with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!
I received the wrong item.
We’re so sorry for the mix up with your order! Please email our Customer Care team at findurtrend@greenpeas.ca with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.
I am missing item(s) in my order.
Oh no! Please email our Customer Care team at findurtrend@greenpeas.ca within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.
I received broken item(s) in my order.
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team at findurtrend@greenpeas.ca within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.
I received my package and have a problem!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our Findurtrendettes and Findurtrendpers, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team at findurtrend@greenpeas.ca within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for o...
Do discount codes expire?
While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!
Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
How do I get my promo code? (subscription code)
Once you subscribe to our newsletter, your welcome coupon code will be emailed to you! Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued, and cannot be combined with any other offers that may be live on our site at the time that your order is placed.
Please keep in mind that you must be a brand new customer to be eligible for our welcome coupon code! This code is provided one-time only and, once expired, cannot be reissued.
Why Isn’t My Promo Code Working?
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!
How can I pay for my order?
We accept all major credit cards, as well as PayPal. We will be starting to accept cryptocurrencies like BTC, ETH and LTC soon J.
Do you have a phone number I can contact?
We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform in contact us section or email us at findurtrend@greenpeas.ca!
Delayed order confirmation emails
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.
If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team at findurtrend@greenpeas.ca. so that we may assist you further!
